Frequently Asked Questions

What Do I Do When I Want to Return An Item?

  • Unless another return policy is indicated, products sold by Tiger Mountain Industrial are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. If you have a product you want to return, please contact us.

What Happens if an item I purchased is not in stock?

  • If an order is placed for a product that is labeled “Out of Stock,” we will keep the order in our system and ship the item as soon as it becomes available. If the ETA of the out of stock item changes, one of our customer service representatives will notify you via email of any additional wait times or significant shipping delays. Should you have any questions about the status of the order, or if you need to change or modify the order at any time, please contact us.

What if I want my order shipped to a location other than my billing address?

  • If you wish to have item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment if you are shipping to an alternate address and have a specific delivery deadline. If you have any questions about the verification of your order please feel free to contact us.

What should I do if my shipment was delivered damaged?

  • If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Contact details including telephone numbers, email addresses, that can all be found on our contact us page. Please do not discard any boxes or packaging materials that were included with the shipment. All original products and packaging materials must be provided in order to fully process a damage claim. Tiger Mountain Industrial is not liable for shipping claims that are denied due to customer negligence.

Can I cancel my order?

  • If you need to cancel your order, please contact us for assistance. We can cancel any order that has not been processed. If your order is currently being processed or has already been shipped, you must go through the return process in order to obtain a refund for your order. Please contact us, if you need to cancel an order.
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